Refund policy

Black Wolf Collectibles, LLC – Return & Refund Policy

Thank you for shopping with us! Please review our return and refund policy below for a clear understanding of our process and guidelines.

1. General Returns & Refunds:

  • No Refunds on Standard Orders:
    We do not offer refunds for non-damaged products. All sales are final, and once your order is processed and shipped, it cannot be canceled or refunded unless the product is damaged upon receipt.

  • Pre-Order Products:
    All pre-order items are final sale. We do not accept cancellations or issue refunds on pre-ordered products under any circumstances, including price fluctuations. By placing a pre-order, you agree to these terms.

    • We secure your product at today's price from our suppliers, and we cannot guarantee future pricing. Pre-order sales are final, and cancellations or refunds will not be granted.

2. Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us within 3 business days of receipt. We will work with you to resolve the issue by either providing a replacement, issuing a store credit, or offering a refund.

    • Please provide clear photographs of the damage or error in your order for verification.

3. Return Process:

  • In-Stock Items:
    We accept returns of in-stock items only if the item is damaged or defective. Items must be returned in their original, unused condition within 14 days of receiving the order.

    • A 10% restocking fee will be applied to any returned items.

    • Shipping costs for returns are the responsibility of the customer unless the item was damaged or incorrect.

4. Shipping & Delivery:

  • Shipping Charges:
    Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).

  • Address Accuracy:
    Customers are responsible for providing accurate shipping information. We are not responsible for lost, delayed, or misdelivered packages due to incorrect addresses.

5. Chargeback Protection:

  • We monitor all transactions to prevent fraud and protect both our customers and our business. In the event of a chargeback, we will dispute any claims with the necessary documentation, including shipping records and communication history.

How to Initiate a Return:

  • To initiate a return for a damaged or incorrect item, please contact our customer service team at Info@blackwolfcollectibles.com with your order number and details of the issue.

  • Once your return is approved, we will provide instructions on how to proceed with the return.

We appreciate your understanding of our policies and thank you for supporting Black Wolf Collectibles, LLC.